Terms of sale

Terms of sale


  • These general terms and conditions ("Terms") apply between Pufz AB reg. no. 559063-7897 ("Pufz") and you as a customer in Pufz's webshop.

Agreement and Order

  • To make a purchase, you must accept the Terms. You must be over 18 years old and not be under guardianship to make a purchase.
  • Once you have completed your purchase, we will send an order confirmation to the email address you provided during the ordering process as soon as possible. When the order confirmation is sent, you and Pufz enter into a purchase agreement. We encourage you to save the order confirmation for reference.

Prices and Payment

  • The prices applicable at the time of ordering apply unless otherwise expressly agreed. All prices are stated in Swedish Krona (SEK) and include VAT for private customers (with reference to separate terms for Resellers). The prices do not include any additional payment and shipping fees stated separately. The total price is displayed at checkout before you complete the order and in the order confirmation.
  • Pufz strives to provide accurate information on the website. However, we reserve the right for the website to contain typographical errors and incorrect prices, and we are not bound by prices that you realized or should have realized were incorrect. If an incorrect price has been stated for an ordered product, we will notify you and await possible approval of the corrected price before the order is considered approved.


  • Shipping costs apply to the order.
  • The delivery time may vary depending on the size of the order and the delivery option you choose. 
  • The expected delivery time is between 3-5 business days from the completion of your purchase, usually faster.
  • Unless otherwise agreed, the delivery will take place no later than 30 days from the date of your purchase. Please note that the indicated delivery times are approximate, and deviations from these may occur. If your order is delayed, you will be notified.

Right of Withdrawal

  • According to the distance selling law, you have the right to withdraw your order within 14 days. If you want to exercise your right of withdrawal, you should notify Pufz within 14 days from the date you received your order.
  • If you cancel your purchase, we will refund what you have paid for the product, excluding delivery costs. You, as the customer, are responsible for any return shipping costs. You always have the right to cancel a purchase if you do not accept a new proposed delivery time in case of a delay.
  • The right of withdrawal does not apply if you have caused damage to the product through negligence or carelessness.
  • The refund will be made within 30 days from the date we were notified of your decision to withdraw your purchase.
  • In the event of damaged or defective goods, or if your order is incorrect, please contact us immediately so that we can rectify the error. Remember to have your order number at hand; it is stated in the order confirmation.

Applicable Law and Disputes

  • Wenn Sie Fragen zu Reklamationen, Ihrem Widerrufsrecht oder anderen Themen im Zusammenhang mit Ihrer Bestellung haben, wenden Sie sich bitte an Pufz unter info@pufz.se.
  • As a consumer, you can contact the Swedish National Board for Consumer Disputes (ARN) via arn.se or by mail to Box 174, 101 23 Stockholm. In the event of a dispute, Pufz follows ARN's recommendations.

These Terms shall be interpreted and applied in accordance with Swedish law.

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